Guest Blog Contributed by Chamber Member
Kyle Bunch of American Family Insurance
If you want to build lasting, meaningful relationships with your customers, itโs important to pay attention to their needs. Improve your business by focusing on your clientโs story โ exploring their frustrations and their joy โ and that can help you understand what drives them. Youโre also able to build empathy for your clients by interacting with them regularly, and that feedback can help you create a strategy for retention.
To win repeat buyers and build brand loyalty, as a business owner, youโve got to be able to anticipate customersโ practical and emotional desires and respond to them. That means seeking out as many points of contact as possible to really appreciate your customerโs buying behavior.… Read the rest