At some point COVID will be relegated to the same level of concern the flu gets every year. It won’t shutter businesses, alter family celebrations, and be the fuel behind contentious court cases.
Let’s pretend we’re there now.
There are certain conveniences (and necessities) that businesses adapted during COVID that customers have become accustomed to. So, if you’re making plans for a “return to normal” you may just want to reevaluate what that looks like based on your customers’ newly developed expectations.
Delivery and Curbside Pick-up
Whether you serve food or sell non-edible items, people have become accustomed to sitting in their cars (or at home) and receiving their goods. Customers love the convenience, the fact that they can come as they are and not worry about what they look like, and can run errands more efficiently. … Read the rest
The scene is a common one these days. Lines of people waiting to pay in a restaurant, retail establishment, or grocery store. Tempers flare. Customers yell at staff and wonder why there’s only one person checking people out. Your staff thinks, “Who needs this?” and they’re not wrong. They feel overworked and underappreciated. Customers are demanding and loud. Customers vow not to return. It makes for a bad situation for everyone.
So what can you do to ensure it doesn’t happen in your business?
Dealing with angry people during a staffing shortage is not easy, especially since one problem creates the other. People are angry because they have to wait. People have to wait because you are short staffed. No one wants to work in an environment filled with angry people.… Read the rest
This Wednesday, May 26, Business Oregon will open the final portion of a program to provide grants for small businesses to help with commercial rent and operational costs in the face of the COVID-19 pandemic.
The Oregon Legislative Emergency Board allocated approximately $100 million for the program to help small businesses impacted by the pandemic and the restrictions it necessitated. Following two rounds of distribution of Commercial Rent Relief assistance grants, approximately $28 million remains to be distributed in this final round through the Operational Cost Assistance Grant.
The Operational Cost Assistance Grant is designed for businesses with 100 or fewer employees in industries that were particularly affected by the pandemic, including those that:
1. offer the consumption of food and or drink on premise;
2. provide… Read the rest